Phone Banking Officers - Domestic and International Process

Description: The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).

Location: Thane, Hyderabad.

Key Deliverable:

Handle and resolve customer complaints/ queries over phone. Provide customers with relevant product and service information. Cross sell new product and service opportunities to customers over phone. Provide feedback to the team leaders about product / process.

Key Skills:

Good Communication Skills (English & Hindi Language). Open to work in rotational shifts.

Qualifications:

Age less than or equal to 28 years. Graduates in any discipline. 0 - 2 years experience in call centers handling domestic and international customers.

Click here to apply